FAQ
We're Here To Help
Can I place an order over the phone?
No, sorry. Due to traceability requirements and GDPR, we are unable to take orders over the phone. All orders must be placed through this website.
Can we collect our order?
Collection is not available at present, but it is something we are looking to offer in the future. Sign up for our email updates and we will let you know once it becomes available.
Do you offer decoration services?
Not directly, but we work closely with a fantastic decoration partner and can refer you if needed.
What happens if I am not home during delivery?
You can leave special instructions for the courier during checkout if you are not going to be home.
How do I make a complaint?
If you have experienced an issue or need to raise a concern, please contact our Customer Services team at customerservice@simplyglassbotles.co.uk
How quickly will you dispatch my order?
Orders placed before 12pm will usually be dispatched the same day. During busy periods, dispatch may be delayed by up to 24 hours.
What is your returns policy?
We accept returns within 14 days of delivery, provided the items are unused and in their original packaging. You can complete a return request from your customer account section on this website or by contacting our Customer Services team.
I have received my order, but something is missing or broken. What should I do?
We are sorry to hear that! Please contact our Customer Services team with your order number and a photo if possible, and we will resolve it quickly.
Can I amend my order after I have checked out and paid?
If your order has not been dispatched, we will do our best to help. Please contact us as soon as possible.
What should I do if my order has not arrived?
Please reach out to us and we will investigate the delay for you.
Can I get my order any quicker?
We currently only offer a 48-hour delivery service, but we will always try to help where possible. Contact us if you are on a tight deadline.
How much does shipping/delivery cost?
Shipping costs vary depending on your order size, contents, and location. Final shipping costs are calculated at checkout.
Do you offer free delivery?
Not now, but we are always reviewing our services, so stay tuned!
What shipping options are available?
We currently offer a 48-hour service. Additional options may be added in the future.
Do you offer international shipping?
Yes, international shipping is available and will be calculated at checkout.
What are your dispatch times?
Orders placed before 12pm are usually dispatched the same day. Orders placed after this time will be dispatched the next working day.
Can I track my order?
Yes, tracking information will be sent to the email address associated with your order once it has shipped.
Can I change my shipping address after placing an order?
Yes, if your order has not been shipped yet. Contact us quickly and we will do our best to help.
Can deliveries be delayed due to external factors?
Yes, while we aim to ship on time, delays can occasionally happen due to external courier issues or peak demand. We will keep you updated if this occurs.
Customs and duties (for international orders)?
Any customs duties or import taxes are the responsibility of the customer and may vary depending on your location.
What is your minimum order quantity or value?
There is no minimum order quantity, but please note that delivery costs are fixed and may seem high for small orders.
Can I mix products in the same order?
Absolutely! You can mix and match products in one order.
How can I find out when a product is back in stock?
Just contact our Customer Services team they will happily provide stock updates or expected restock dates
Can I buy bulk quantities?
Yes! We welcome bulk orders. Get in touch and we will be happy to help with pricing and availability.
What if I need more than what is showing in stock?
No problem—contact us and we will collaborate with our suppliers to bring in additional stock where possible.
Can you source alternative products not currently listed?
Yes, we can! We collaborate with multiple suppliers across various industries and are happy to help source alternatives for you.